Personal Data Protection

Personal Data Protection Rules

Within related services, the operator hereby announces the personal data protection rules on the website regulating administration of data on users of websites and users of services available on the websites (hereinafter referred to as “data protection, data management principles and data administration”).

Within the personal data protection, the data administrator informs the website users of personal data rules, procedures, principles and manipulation, as well as method and possibilities of application of rights of affected persons.

The data administration undertakes to observe and meet all requirements defined in these Rules and valid legislation related to its activity.

The Personal Data Protection Rules are permanently available on

If you have any additional questions related to the personal data protection not included in these Rules, write to: [email protected] and our worker will answer your questions.

We would like to inform you that if the data provider (buyer) does not provide you own personal data, he is obliged to obtain an approval of the respective person.

When using the website, you accept and agree with the Personal Data Protection Rules and their processing on the basis of the below mentioned points.

1, Definitions

a) “Data administrator” means a natural person or legal entity, a public authority, agency or any other body defining a purpose and means of personal data processing individually or with other persons, if data administration objectives and means are delimited by EU legislation or national legislation. Data administrator or special aspects of specifica

b) “Personal data” means any information related to identified or identifiable natural person (hereinafter referred to as “affected person”, “regular customer”) who directly or indirectly, mainly on the basis of an identifier, such as your name, number, localisation data, online identifier, or for one or more factors related to physical, physiological, genetic, mental, economic, cultural or social identity of an individual.

c) “Data processing” means any operation or set of operations made with personal data or set of automated or non-automated means, such as collection, recording, organisation, distribution, storage, modifications or changes, use, transfer, distribution of responsibilities or accessing in any other way, harmonisation or connection, limitation, deleting or destroy.

d) “Personal data processing limitations” means limiting of use of saved personal data with the aim to limit their use also in future.

e) “Profiling” means any form of automatic personal data processing, at which the personal data are used for evaluation of certain personal characteristics connected with the natural person, in particular work performance, economic status, state of health, personal preferences, interest, reliability, behaviour, analyse or predict movement, stay and related functions.

f) “Processor” means a natural person or legal entity, a public authority, agency or any other body administering personal data in the name of the data administrator.

g) “Recipient” means a natural person or legal entity, a public authority, agency or any other body, to which personal data are provided, either it is a third party or not. The public authorities with an access to personal data within an individual investigation in line with EU legislation or national legislation are not considered the recipients. Administration of these data by these public authorities must be in line with valid data protection rules in compliance with the data administration objectives.

h) “Consent of appropriate party“ means a voluntary, particular, adequate and informed clear statement about will of the affected person, by which the statement or confirmation is expressed in an unambiguous manner and means an expression of consent with its personal data processing.

i) “Incident” results in leakage of transmitted, saved personal data, that were either in an accidental or illegal manner destroyed, lost, changed, disclosed without any authorisation, or accessed without any authorisation.

2, Data administrator:

Web shop

3, Data administration legislation, purpose and time

Affected persons, entities on web sites may provide their information and data in two ways:

Legislation related to data processing is in any case the Regulation (EU) 2016/679 of the European
Parliament and of the Council on the protection of natural persons with regard to the processing of
personal data and on the free movement of such data, and repealing Directive 95/46/EC (General
Data Protection Regulation) pursuant to Art. 6(1)(A) of the Regulation (hereinafter referred to as
“Regulation”) on the basis of voluntary provision of the affected person.

The affected person has the right for complete deletion of the personal data.

3.1. Personal data processing

DataadministrationScope of administered dataData administration periodData processing purposeDataprocessinglegislation
RegistrationContact data: Surname First name Telephone number E-mail address Invoicing address: Country, zip code, city, street, houseRegistration of personal data that are obligatory at ordering start to be processed by their registration and end by a request for cancellation. If the affected person does not ask for cancellation of his registration, the data administrator will delete them within 30 days after liquidation of the web shop.Registration in the web shop and available used services (purchase, participation in the loyalty programme, invoicing options, deliveries from the contractor)Voluntary consent of the affected person, entity
Adding contacts to the data administration tool by e-mail, by a phone call, by mail.Name, e-mail address or any information that the affected person will provide voluntarilyRequests sent by mail or email: Processing of personal data provided during the contact will start by automatic insertion of data, and end only by the request for deletion. If the affected person during the contact does not ask for deletion of his personal data, except for the letter with complaint, they will be stored in the data administrator’s system for 10 years. If the web shop is liquidated during this period, they will be deleted from the system not later than by 30 days after the end of the web shop. Complaints are stored in the system for 5 years. Data administrator’s calls are not recorded; data are recorded only if the affected person provides his data voluntarily. A record will be written about the filed complaint that the data administrator keeps for 5, touching base handling complaintsVoluntary consent of the affected person, entity
relevant data for profiling anymore, and the affected person will not be authorised to use the website anymore.newsletter. The data administrator can recommend identical or similar products that are corresponding to their interests defined by six groups of products.asks for it.
Personal data provided during registration.Personal data given during registration are administered by the data administrator unless the affected persons asks for deletion. If the affected person does not ask for deletion of personal data, the data administrator deletes these data by 30 days after liquidation/cancellation of the web shop.By registration in the web shop, the affected person takes part in the loyalty bonus system providing certain benefits. At each purchase, he receives some points credited to the affected person’s account, and afterwards the person can use these points at the next purchase.Voluntary consent of the affected person
reliable shop
_ aku
These data are handed over
unless the affected person
objects at the data
Asking for and displaying a feedback from customers.

More information about the Heureka service: The data administrator administers the system
based on independent responses of customers to be able to provide services of the top
quality. Thus, the service “Customer evaluated” is activated. The operator of the evaluation system
is . After purchase of goods from the web shop, the customers are asked for an
independent evaluation. Thus, a questionnaire is sent from to the e-mail address
together with name of the purchased product/products, based on which the web shop can be
evaluated. The customer’s evaluation and reviews provide a real image of quality of the shop.

By sending an order, the affected person agrees with transfer of data for this purpose.

Personal data transferred in this way provided to Heureka Shopping
s.r.o. (Headquarters: Karolinská 650/1 186 00 Prague 8 – Karlín, Czech
Republic) (www.heureka. sk) cannot be used for its own purposes. It is authorised to process them
only for achievement of the objectives mentioned herein.

More information is provided on

Provided data: e-mail address, name of purchased product/products.

The data administrator provides personal data to the supplier for delivery of goods, i.e. address of
delivery and name of the recipient.

The data administrator administers personal data mainly during validity of relation with the
affected person (at the end of which the data will be deleted), or unless the affected person asks
for deletion of his data.

3.3. Data collected in relation to use of the web site (other data management)

3.3.1. Technical details, details on visiting the web shop

When analysing logged in, registered files, the data administrator does not try to identify a
respective person.

The IP address is a series of figures that can be clearly identified by a web user’s computer. Thanks
to IP, the visitor can be geographically retrieved and localised by his computer. Based on name of
the web site, date, time data, the affected person can be indirectly identified, or in combination
with other (as mentioned for instance during registration), data can be suitably derived.

Range of administered data: date, time, IP address of computer, name of visited website, data
on prices and data regarding age of the affected person.

Purpose of data administration: the system for data administration automatically records an IP
address of the affected computer, time of the beginning of visit in relation to configuration of the
computer, type of web browser and operating system. Data recorded in this way cannot be
connected with other personal data. Data are administered only for statistical purposes.

The purpose of data protection is check of functionality of the service, provision of personalised
services and prevention of misuse.

Data administration period: 30 days from the day of visiting the website.

3.3.2. Administration of cookie files

Cookies are small text files that can be sent to the web browser at visiting the websites and stored
in your equipment (computer or other equipment with internet access, such as smartphone or
tablet). Cookies are stored in the directory for your internet browser files. Cookies contain usually
the name of website they come from, and date of their origin. When visiting the website again, the
web browser reads the cookies again, and sends this information back to the website that originally
created the cookies. Cookies we use do not damage a computer.

Temporary cookies:

Purpose of data administration: these cookie files serve for making the websites more
effective and safer; they are necessary for correct functioning of the website or some

Data processing period: Only when visiting these sites; afterwards, they are automatically

Permanent cookie:

Purpose of data administration: The data administrator uses also permanent cookie files
that have better user interface (e.g. they provide an optimised navigation). These cookie
files are stored in the browser for a longer period. The period of storage depends on setting
used by a web browser of the affected person.

Data processing period: These cookie files are stored longer in your browser. Ranging from 1 to
5 days

Range of processed data: Do not collect personal data.

Range of affected persons: all visitors of the website.

Purpose of data administration: differentiation, identification of a current relation of involved
parties, with regard to their storage in files a loss did not occur, administration of the shopping

Data processing time: for processing of Session Cookies after the end of the website visit, while
in other cases it takes 30 days. In case of lifetime, these are 2 calendar days.

Removal of cookie files

The affected person has the right to use cookies, delete cookies from his computer, or ban them in
the browser. Cookie files are usually accessed in the offer Tools / presets of browsers in the offer
Privacy / History / Own setting, cookie files, cookie files or tracking.

The website can contain information, mainly advertising, coming from third parties and advertising
providers who are not affiliated with the data administrator. These third parties can place cookie in
the computer to collect data, or they can send advertisements in relation to their own services. In
such cases, the data protection follows the data protection rules defined by these third parties, and
the data administrator is not responsible for such data processing.

3.3.3. Data administration for external service providers

The portal html code contains hypertext links from an external server independently of the data
administrator and links to an external server. The external service provider is connected directly to
your computer. We remind our visitors that providers of these links can collect user files for direct
communication with their blocked browser by direct connection from their server.

Potentially customer-tailored content for the affected person is provided by an external service

More and detail information on processing and administration of data will be provided by the
external providers of these services.

In case of customer-tailored services, the external service providers will place a small data packet,
cookies. If your browser and the saved cookie file send a response, the service providers
processing it will be able to connect the current visit of the affected person with the previous visit
but only within the own content

The data administrator uses external service providers (Google, Facebook) for advertising. These
third-party service providers (Google, Facebook) save the cookie files to ensure that the affected
person visited the previous website of the data administrator, and publish a personalised
advertising (i.e. remarketing activity).

3.3.4. Google which cookie Analytics (cookies)

Independent measurement and audit of a website visitor and other web analytic data are provided
by an external service provider Google Server Analytics. Google can provide detail information
about processing data on measurement on

Google Analytics provide analytic services for Google Inc. (“Google”). Google Analytics by the
affected computer and the cookie (cookies) file will prepare an analysis of website user
interactions. Analytics administers data on the voluntary basis from website users. The purpose of
cookies analysis are summary, anonymised data based on which the identification of computer is
very difficult, but it cannot be completely excluded.

Cookie files collected during the analysis are transferred and saved on Google servers. This
information are processed by Google in the name of the data administrator for evaluation of
everyday habits of users, generation of reports on frequency of their use on websites and
execution of other services related to use of the data administrator. At work, Google Analytics
anonymises IP addressed, do not user a UserID to protect personal data.

Google Analytics provide analytic services for Google Inc. (“Google”). Google Analytics by the
affected computer and the cookie (cookies) file will prepare an analysis of website user

interactions. Analytics administers data on the voluntary basis from website users. The purpose of
cookies analysis are summary, anonymised data based on which the identification of computer is
very difficult, but it cannot be completely excluded.
Cookie files collected during the analysis are transferred and saved on Google servers. This
information are processed by Google in the name of the data administrator for evaluation of
everyday habits of users, generation of reports on frequency of their use on websites and
execution of other services related to use of the data administrator. At work, Google Analytics
anonymises IP addressed, do not user a UserID to protect personal data.
Google uses cookies (cookie products). Other information can be seen in the following
Google personal data protection principles can be seen on the following
link: .
Scope of administered data: IP address, analytic cookie files are anonymised and aggregated
data which cannot be used for identification of a computer or respective person.
Data storage time: 26 months
Google Analytics cookie: _ utma , _ utmb , _ utmc , _ utmz , _ utmv

3.3.5. Google Adwords

The website uses the Google Adwords codes for monitoring the remarketing. It is based on the
ability to look for website visitors later on sites in the Google advertising network with remarketing
advertising. The remarketing cookies code is used for identification, classification of visitors. The
website users can block these cookies if they visit the Google advertising setting administrator and
proceed according to instructions on these sites. After blocking, they will not receive any
personalised price offers from the data administrator.
Scope of processed data: value of purchase, visit of the given sub-page, time and place
Data storage time: to the next purchase
goolge Analýza , Google Adwords
Cookie: _ ga , _ gat , _ gid

4.1 Information and access to personal data

The affected person has the right to access, check anytime which information and personal data
are stored and processed by the data administrator. The respective request for access to personal
data must be sent to the data administrator in written (by e-mail). The data administrator provides
information in a widely used electronic format for the affected person. The data administrator does
not provide any information, personal data of the affected person orally or through a phone call.

In case of application of the right for access to information, the information contains the following

The data administrator provides a copy of administered personal data as a hard copy or in an
electronic form to the involved parties for free for the first time. In case of additional copies asked
by the affected person, the data administrator can charge an adequate fee on the basis of
administrative costs. If the affected person asks for sending information electronically, the data
administrator will send them by e-mail.

If the affected person on the basis of provided information has certain objections, pursuant to point
6, he may ask for correction, supplementing, deletion, limitation of processing of personal data as
well as protection of these personal data. Or he may proceed as mentioned in point 7.

4.2. Right for correction and supplementing of administered personal data

If asked by the affected person, the data administrator will correct incorrect personal data without
undue delay, or he will fill out incomplete data with the content mentioned by the affected
person. The data administrator informs all recipients of corrections or supplements by which he
informed of personal data, unless it is impossible or requires an inadequate effort. If you ask in
written, you will be informed of contact data of these recipients.

4.3. Right to limit data processing

The affected person is authorised to submit a written request and the data administrator is
authorised to limit the data processing, if:

The data administrator informs the affected person in advance of limitation of data processing as
well as of its cancellation.

4.4. Right for deletion (forgetting)

If asked by the affected person, the data administrator will delete personal data without undue
delay, if some of the following reasons is justified: i) personal data are not needed for the purposes
they were collected or administered in any other way by the data administrator anymore; ii) the
affected person takes back the data administrator’s consent and does not have any other legal
basis for data processing; iii) no legitimate reason for data administration exists; iv) the affected
person does not agree with personal data processing for the direct marketing purposes, including
profiling, if it relates to direct data acquisition; v) if personal data are processed by the data
administrator illegally; vi) provision of information company services for collection of personal data
directly to children. The affected person cannot apply his right for deletion, if a freedom of speech,
a public interest in the area of public health are endangered. For the purposes of archiving of the
public interest, scientific, historic or statistical purposes.

4.5. Right for storage/archiving of data

Storage, archiving of data serve for the purpose that the affected person can obtain and use
personal data administered by the data administrator. Transmitted data are limited. They do not
contain for instance statistics, data on transactions, data on the loyalty system etc.

The data administrator processes the request written and sent only by e-mail or mail. The affected
person has to come personally to the data administrator’s office to verify his identity, where the
data administrator verifies the identity according to given data.

4.6. Objection to personal data processing

The affected person has the right to raise an objection anytime to personal data processing; it
relates also direct marketing purposes, including profiling. The data administrator shall process the
objection and will not further use processing of personal data for these purposes.

The objection has to be raised in written (by e-mail), or in case of newsletters by clicking on the
link for cancellation of subscription in the e-mail.

5, Options of collection of right

Your rights can be applied only in written by e-mail.


E-mail address: [email protected]

The affected person cannot enforce his rights if the data administrator proves that the affected
person cannot sufficiently identify himself. If, from the affected party side, the request is not
authorised or it is excessive (mainly concerning repetition), the data administrator can charge an
adequate fee for execution of the request or refuse the measure. If the data administrator doubts
identity of the natural person, who submitted the request, he can ask for additional information to
confirm identity of the requesting person.

If the affected does not agree with the data administrator’s decision, he can apply his rights before
the court, or authority for protection of personal data and information.

6, Processing of data administration incident

The data incident results in leakage of personal data transmitted, archived or otherwise treated
against accidental or illegal destroy, loss, change, unauthorised disclosure or unauthorised access.
In case of such leakage, the data administrator informs the affected person, and keeps a register
with the aim to inform him of the leakage and adopted measures. If the data administrator
suspects that a certain event represents a high risk for rights and freedom of the affected persons,
he shall inform without undue delay but not later than within 72 hours a respective authority of the

7, For personal data protection authority

The personal data protection authority, as well as relevant court, prosecutor, investigation
authority, administration body can ask the data administrator for personal data of the affected

The data administrator shall issue personal data for the authorities – if the authority specifies an
exact purpose and scope of data – only in the scope and extent necessary for the purpose of

8, Links

The data administrator does not answer for contents, procedures and protection of data and
information on websites of third parties as a link on his websites. If the data administrator finds out
that the website or link it refers to breaches the rights of third parties or respective legislation, he
shall immediately delete the link from the websites.

9, Method of personal data storage, safety of data administration

The data administrator undertakes to ensure safety of data, make technical and organisational
measures, and define procedural rules by which he will ensure that recorded, saved or processed
data are protected, or to prevent their damage, unauthorised use, or unauthorised change. This is
binding also for any other third party to which data is transmitted on the basis of a content
meeting requirements for securing and administration of data.

binding also for any other third party to which data is transmitted on the basis of a content
meeting requirements for securing and administration of data.

The data administrator will make everything to prevent accidental damage or destroy of data. The
data administrator asks all his employees to follow this obligation.

The data administrator selects and administers IT tools used for administration of personal data at
provision of service so that the processed data:

The data administrator protects data by suitable measures against unauthorised access,
modifications, publishing, deletion, destroy, accidental destroy or damage.

The data administrator secures stored data by a suitable technical solution for protection of
electronically processed files in his different registers – if not allowed by legislation – they cannot
be directly connected and assigned to another entity.

With regard to the latest technology, the data administrator provides technical, organisational
measures for protection of data administration security, and provides a level of protection
corresponding to data administration risks.

During data administration, the data administrator maintains:

Information systems of the data administrator and partners are also protected against frauds,
espionage, sabotage, vandalism, fire, floods, computer viruses, computer breaks and attacks. The
operator provides the security by security procedures at the server level and at the level of

We inform the affected persons that electronic messages sent through internet (e-mail, web, ftp
etc.) are liable to network threats leading to frauds. The data administrator will adopt all
preventive actions to protect against such threats. The systems are monitored so to catch all
security risks and provide evidences on security events. Monitoring of the system enables also
check of efficiency of prescribed actions.

10, Other provisions

The data administrator reserves the right to anytime change, modify in the entire wording these
Personal Data Protection Rules that are available and published on the
website without any previous notification.

General Commercial Terms

General commercial terms of the web shop follows the respective provisions of the Commercial Code, as amended, and general binding legislation. 


Unless resulting from the context otherwise, the below mentioned terms have the following meaning:

Seller means: online shop , Jan Srnec, Dekys 119, 969 01, Slovak Republic, Company ID: 74 77 28 75, VAT Payer’s ID: SK1085931583

Customer, client or buyer means: a natural person or a legal entity entering into a business relationship with the seller.

Goods or item means: all products mentioned in the valid catalogue and price list of the web shop.

Price of goods and price for delivery of goods

All prices of the goods are stated on and are mentioned as VAT included. The price for delivery of goods to the place defined by the customer is not included in these prices. The price for delivery of goods is paid by the customer separately according to the valid price list that the customer selects directly when making an order. The price of goods is mentioned per piece unless specified in the description otherwise.  Products of the web shop are designated only for person older than 18!

Ordering of goods

The customer can make an order through the web site Buying through this website is completely standard. After clicking on the view, the goods is displayed with more detail description. If you decided to buy particular goods, click on the button “add to the basket”. Then, the goods are added to the shopping basket the summary of which is displayed in the heading of the website. Detail displaying/summary of the shopping basket enables to modify the number of pieces of the selected goods or delete them.


insertion of goods to the basket

selection of the payment method and delivery of the goods, comments related to the order

filling out data needed for purchase

confirmation of the order

if you click on the button “Order”, the order is sent to the seller

The seller then confirms the order or its part to your e-mail. All other information regarding your order is sent to your mentioned e-mail address, if needed. An exact specification of the goods – identification of type, price, quantity, price for delivery of goods, method and date of payment of the order, method and date of delivery of the goods – is needed to confirm the order. The confirmed order (or its part) is binding for both parties.

Payment for goods

The customer can make the payment for goods by a credit transfer and by the WIRECARD gate.

Delivery period

The delivery period is usually 1 to 5 working days. If circumstances require. When conforming the order, the customer is always informed of the current delivery period by e-mail. The delivery period mentioned at particular goods is an informative average delivery period that may differ in individual cases.

Delivery and takeover of goods

After paying the price for goods and the price for delivery of goods by the customer, the seller shall deliver the goods to the customer with required quality, price and quantity as well as within the agreed period. Goods can be delivered in Europe, namely using individual courier companies in particular countries. If goods are taken over by the customer, the customer confirms by his signature the completeness of goods, and undamaged condition at the courier by which the goods were delivered.

A tax document (invoice) is delivered by e-mail. Before signing a takeover record of the courier, the customer has to visually carefully check the parcel whether it is not damaged. If it is damaged, the customer has to ask for making a record of damage. The customer can take over a product in damaged package only at his own responsibility. The seller does not accept any additional complaints without the record made concerning quality or quantity. The customer is obliged to state such delivery address where he is staying. The parcel is packed discreetly, and thus also a delivery address to work can be stated.

Defects of goods, warranty period and complaints

The seller answers for defects that the goods have at takeover by the customer. If the defect is concerned that can be removed, the customer has the right for its removal for free, on time and duly, and the seller is obliged to remove the defect without undue delay. Instead of removal of the defect, the customer can also ask for replacement of the goods, or if the defect relates only to a part of the goods, replacement of the part provided that the seller does not suffer inadequate costs with regard to the price of goods or seriousness of the defect. If the defect is concerned that cannot be removed and that is preventing due use of the goods as the goods without any defect, the customer has the right to replacement of the goods, or he is entitled to withdraw from the contract. If other irremovable defects are concerned that are not preventing a due use of the goods, the customer is entitled to an adequate price discount of the goods defined by the seller.

The warranty period for the products equipped with an electric motor takes 12 months unless mentioned otherwise, and it starts by the day of takeover of the goods by the customer.


The goods equipped with an electric motor are provided with the 12 months warranty period (unless stated otherwise). The warranty does not relate to the goods damaged by common use, mechanically damaged, damaged by unprofessional manipulation.

Warranty terms

1) The warranty terms describe principles and rules applies at claiming the delivered goods. The warranty terms neither exclude nor limit any binding legal rights of the customer, and any rights of the customer against the seller. Rights and obligations resulting from the warranty provided for the products follow provisions of Special provisions on sale of goods in a shop, Art. 612 to 627 of the Commercial Code, and responsibilities for defects of sold goods according to the Commercial Code (Art. 622 and 623, where the customer is informed of his rights).

2) If during the warranty period a product defect is showed caused by a defective design, processing or material, the defective product (or its component or parts), if the following conditions are fulfilled, will be repaired or replaced with the new one for free.  The claimed product or the claimed part must be complete. The warranty provided by the seller does not relate to damage caused by fire, water, static electricity, or any other natural disaster, incorrect use of the product, wear, mechanical damage or unprofessional setting, modification, repair or incorrect method of use incompatible with the user manual. The warranty does not relate also to damage of the product by storage out of the temperature range from -20°C to 45°C.

3) The supplier undertakes to settle the claim (warranty repair) within 30 calendar days from takeover of a written lodging of the claim, including the claimed goods.

The claim has to contain:

name of claimed product

detail description of defect

claimed product or claimed part

copy of a document on purchase (invoice)

address where the settled claim has to be sent, and your contact data (phone number, e-mail)


If the claim does not contain these particulars, the claim department is authorised to refuse the claim.

Claims are received on the following e-mail address: [email protected]

The seller decides on the claim immediately; in complicated cases within 3 working days. In justified cases, mainly if required by a complicated technical assessment of the product condition, not later than within 30 days from lodging the claim. However, settlement of the claim must not exceed more than 30 days. The customer will be informed of the claim result immediately after finishing the claim procedure by e-mail.

The customer lodges the claim to the seller where he bought the goods. However, if the warranty card states a different businessman designated for repair, who is closer to the place of the seller or the place of the customer, the customer has to apply the right at the businessman designated to make the warranty repair.

Offering the highest quality and the best guarantee is our commitment to our customers.

Are the products guaranteed?

We guarantee that the products we sell work correctly and that if they have any manufacturing defect, we will exchange them at no cost. We will then make a claim to the manufacturer. The 2-year warranty means that the products are guaranteed against manufacturing defects during that period but not for misuse or mishandling.

Can products be returned in perfect condition?

Yes. If you simply do not like them or do not want them, you have 15 days since the moment you receive the products.

What do I do if the product is faulty or does not work as advertised?

You have 2 years to return any products that do not work or has manufacturing defects. We will process the warranty with the manufacturer.

What does the guarantee not include?

Failures caused by negligence, shock, improper use or tampering, improper voltage, incorrect installation, or material (subject to wear and tear due to normal uses are not included).

Use of warranty

In those incidents that justify the use of the guarantee, we will offer the repair, substitution of the item, rebate or return within the established terms and conditions. To make use of the guarantee, it is essential to present proof of purchase, invoice and contact our customer service department through the Contact Area in order to process a return ticket (RMA) through the corresponding link in your private area.

Personal data protection

Detail information and rules related to data protection can be found at: Personal Data Protection